Healthier at Home: The Role of a Home Care Benefits Manager in Improving Outcomes and the Member Experience 

Home care is a rapidly growing industry in healthcare, involving an increasing number of patients, health plans, and providers. However, this form of care is often mismanaged and uncoordinated, resulting in poorer quality and higher costs. Plans and providers face significant administrative burdens and high costs associated with coordinating across complex networks of stakeholders. Overall, the fragmented approach to home care services leads to higher rates of staff burnout (for both providers and plans), higher readmission rates and longer hospital stays, and lower patient/member satisfaction.

This panel discussion, which will feature insights from a recent survey of 47 health plan leaders on the challenges and opportunities associated with home care, will also explore the importance of home care benefits administration, and how all industry stakeholders can meet the growing demand for high quality home care.

Key Takeaways:

• How home care is expected to grow
• Top challenges plans and providers are facing in delivering home care
• Defining the value of a Home Care Benefits Manager
• What’s contributing to high costs and lower quality
• Strategies that plans and providers are using to overcome these challenges