If one thing is true, it’s that our health system is a complex labyrinth for even the most informed health consumers. Navigating the care maze is a daunting task that often leads to confusion, high costs, misinformation and poor outcomes. Leaders are working to close this health literacy gap widened by varying levels of digital competency, access to technology and socioeconomic status. But is introducing more tech the answer or furthering the problem? Communication is key in solving this pressing issue.
