Keona Health raises $7M for healthcare CRM integration

Keona Health, a digital healthcare company specialising in simplifying patient access through its healthcare CRM, has successfully raised $7 million in funding. This funding round was spearheaded by Riverside Acceleration Capital (RAC), the growth capital division of The Riverside Company.

This investment marks a significant turning point for Keona as it focuses on enhancing its revolutionary CareDesk platform. CareDesk, a healthcare CRM meticulously tailored to streamline patient access, covers a spectrum from appointment scheduling to telephone triage.

Keona conceived CareDesk with the intention of alleviating complexities for healthcare personnel and eradicating errors. CareDesk harnesses the power of artificial intelligence (AI) to simplify intricate scheduling, telephone triage, and communication. By providing real-time guidance to healthcare staff, the platform facilitates prompt and accurate decision-making, thus obviating the need to navigate through cumbersome paper manuals or navigate disjointed software interfaces. CareDesk empowers staff with all the requisite information at their fingertips, enabling them to swiftly and confidently address each call.

Beyond AI-guided call support, CareDesk extends digital self-scheduling functionality. This innovation has proven instrumental in reducing call volume by around 30 percent for client organisations while concurrently elevating online appointment bookings by up to 40 percent. Furthermore, these organisations have witnessed a remarkable 250 percent surge in online scheduling conversion rates.

The newfound investment will be pivotal in propelling Keona Health's market presence to new heights, establishing CareDesk as a distinct and unparalleled solution. This infusion of resources will also enable the optimization of crucial patient access processes for existing clients. Keona is enthusiastic about introducing CareDesk to fresh horizons, making a profound impact on new organisations' patient access systems.

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