Ping An Good Doctor has launched an AI-assisted healthcare service designed to help expatriates navigate medical care in China. Called Ping An GlobalCare, the service combines multilingual AI translation, virtual consultations and in-person assistance to address language and logistical barriers international residents may face when accessing the Chinese healthcare system. The service is currently being trialled in Shenzhen.
GlobalCare provides real-time, two-way speech and text translation across 19 languages, with its AI technology designed to recognize medical terminology. Users can access the platform using mobile numbers from 198 countries and regions, making the service accessible to a broad international population living in or visiting China.
The care journey begins with an online health assessment, after which a dedicated case coordinator can help organize the patient's next steps. If an in-person consultation is required, the coordinator can arrange transportation and accompany the patient during the hospital visit, providing support throughout the healthcare experience. This model combines digital navigation with human assistance rather than relying solely on automated translation.
The service is supported by a family doctor network that includes clinicians from major hospitals across mainland China. According to Ping An Good Doctor, the clinical team operates under a service framework certified by several professional organizations, including the World Organization of Family Doctors and the Chinese Society of General Practice.
GlobalCare builds on Ping An Good Doctor's broader investment in artificial intelligence. The company previously introduced AI-assisted health consultations through digital representations of physicians and launched its Ping An Medical Master large language model. The new service extends those capabilities into healthcare navigation, using AI to help international patients communicate with providers and access appropriate care.
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