PromptWell, an AI-native patient engagement platform, has partnered with Ellipsis Health to improve the effectiveness of patient outreach programs. Healthcare payers and providers invest heavily in initiatives such as Annual Wellness Visit scheduling and Health Risk Assessments, yet response and conversion rates often remain low, with patients ignoring calls or disengaging from automated messages.
The collaboration combines predictive engagement logistics with emotionally responsive conversational AI. PromptWell functions as the outreach engine, using AI-driven behavioural models to determine the precise time a specific patient is most likely to answer a call or respond to a message. Rather than relying on mass outreach at fixed times, the platform automatically triggers communication at the moment with the highest probability of engagement.
Once a patient answers, the interaction transitions to “Sage,” Ellipsis Health’s AI voice agent. Sage is powered by the company’s proprietary Empathy Engine, which analyses vocal cues in real time to assess emotional signals and adjust its tone and responses accordingly. Trained on millions of clinical call interactions, the system is designed to conduct more natural, clinically grounded conversations that encourage patients to enrol in care programmes or complete required assessments.
By combining optimised timing with emotionally adaptive dialogue, the integrated platform aims to improve measurable performance indicators tied to value-based care, including HEDIS measures and Medicare Star Ratings. The companies say the goal is to transform patient outreach from high-volume, low-yield robocalling into meaningful interactions that drive both financial return and better health outcomes.
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