At ViVE 2026, Ian Khan sits down with Dr. Erin Palm, Chief Medical Officer at Infinitus Systems, to discuss AI voice agents in healthcare. Infinitus builds AI-powered voice agents that automate the millions of repetitive phone calls healthcare organizations make for benefit verification, prior authorization, and other administrative workflows. Palm shares how automating these calls reduces delays, lowers cost, and returns time to staff for higher-value work. The conversation explores how conversational AI can remove friction from the healthcare back office while maintaining accuracy and safety.