Traditional vs new patient support programs by pharma

How have Patient Support Programs (PSPs) delivered by pharma companies changed over the past 3 years?

PSPs have evolved from traditionally simple and independent solutions (call centers, nurse services, brand-focused, education, etc) to more sophisticated holistic solutions. How have these programs changed to deliver more personalized support to each patient’s situation? Are there new pharma PSPs that are digitally enabled? What do these look like and how are they being designed/ created? What are examples of digitally enabled pharma PSPs that successfully improve patients outcomes? How do remote patient monitoring, medication adherence platforms and pharma patient support programs all come together to meet?