Healthcare payments are often discussed as a transparency problem, but the deeper issue is structural fragmentation across contracts, claims, remittances, and workflows.
In this episode, Ted Ferrin, Senior Vice President of Payments Innovation at Zelis, explains how the acquisition of Rivet is bringing provider-facing payment intelligence into Zelis’s broader infrastructure. He discusses why achieving financial clarity between payers and providers has been so difficult due to fragmented systems and legacy technology. Ted highlights that true transparency goes beyond simply displaying data and requires meaningful, actionable insights. He also shares how tools like Claims Insights and Zap Edge embed intelligence into payment workflows to reduce rework, improve visibility, and create a smoother experience for providers, payers, and patients.
Tune in and learn how better payment intelligence could help turn transparency from a buzzword into real operational trust!
About Ted Ferrin:
Ted Ferrin is Senior Vice President of Payments Innovation at Zelis, where he focuses on building solutions that improve healthcare payments and strengthen financial clarity for providers. He joined Zelis through its acquisition of Rivet, the company he founded and led as CEO for more than eight years. Before Rivet, Ted held leadership and sales roles at Canopy, Instructure, and Qualtrics. His work has centered on building organizations, products, and customer-focused growth strategies, with a particular passion for making healthcare more efficient and easier to use for providers. He studied psychology and business management at Brigham Young University.
Things You’ll Learn:
Healthcare payment transparency breaks down when contracts, claims, remittances, and analytics all live in disconnected systems.
True transparency requires clean, normalized data delivered in real time within workflows, not just static reporting.
Providers still face a major administrative burden because the old payment infrastructure often forces manual reconciliation and rework.
Shared financial clarity can improve trust by reducing disputes, errors, delays, and unnecessary administrative effort for both providers and payers.
Embedding payment intelligence at the point of transaction can help organizations move from passive visibility to more actionable decision-making.
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